Enterprise Helpdesk • Laravel 13
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Maktab
Support OS

مكتب — “The Office”

Enterprise Helpdesk Platform

Centralise every customer request into one tracked workflow. Multi-channel intake (email, web, API), SLA enforcement, AI-assisted replies, and a client self-service portal — built for 10M+ tickets at sub-second speed.

Open App → See Features
570+Routes
415Tests Pass
10MTickets Tested
10Integrations
MAKTAB DASHBOARD
LIVE
38OPEN
4BREACHED
94%SLA RATE
#TKT-2048Production API returning 500 errorsCRITICAL
#TKT-2047Mobile app crash on iOS 17.4IN PROGRESS
#TKT-2045Password reset email not receivedRESOLVED
#TKT-2043Invoice PDF not generating for ArabicOPEN
2.3s
AVG RESOLUTION
4.8/5
CSAT SCORE
01 / Features

Everything Your Support Team Needs

🎫
Smart Ticket Management

7 ticket types, 7 statuses, bulk actions, merge/split, parent-child linking, AI draft replies (Claude API), canned responses, and custom fields per ticket type.

⏱
SLA Enforcement

Multi-level escalation matrices, SLA timers with pause/resume, first-response tracking, per-company SLA overrides, automated breach alerts via Email, SMS & WhatsApp.

📧
Multi-Channel Intake

Auto-convert inbound emails to tickets with thread detection. Web form, API, phone (Twilio). Auto-acknowledgement templates, inbound email routing rules.

🤖
AI-Assisted Replies

One-click AI reply suggestions via Claude API. Command palette (Ctrl+K) for quick navigation. In-app video recording for bug reports up to 50MB.

👥
Client Portal

Self-service ticket creation and tracking with CSAT surveys post-resolution. Separate auth guard completely isolating portal users from agent sessions.

📊
Performance Analytics

Agent KPIs, resolution rates, first-reply speed, daily volume charts, CSAT trends, and saved PDF report definitions for recurring management reports.

🔗
10 Integrations

Jira, Slack, Monday.com, Asana, Trello, Zapier, n8n, Microsoft Teams, Odoo timesheets, and Generic Webhook for custom automation workflows.

🌐
Arabic/English RTL

Full Arabic RTL interface with Hijri date support and Arabic-Indic numerals. 46 bilingual language file pairs covering every UI string in both languages.

🔒
Enterprise Security

TOTP 2FA, RBAC with 209 granular permissions, per-ticket audit trails with field-level change tracking, signed expiring file URLs via S3.

Laravel 13 • PHP 8.3 • MySQL • Redis • Arabic RTL

Centralise Customer Support

Enterprise-grade helpdesk with SLA enforcement, AI replies, and 10 integrations. Tested at 10 million tickets with sub-second response times.

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